Recycled Interiors will ship our items Australia-wide for a flat rate of $9.90 except for heavier items which may have individual prices.
We also ship smaller items internationally - PLEASE NOTE, if you are outside of Australia and select an item with an individual shipping rate, such as a rug or a handmade recycled light, there may be additional costs as the store will not add these for your location. We will get a proper quote once your purchase has been made and email you with the additional rates. If you are unsure about a particular item, please contact us here
HOW MUCH DOES SHIPPING COST?
It is much simpler for us and you to set flat-rate shipping for most items. Some heavier items such as rugs and lighting will have a set price and for buyers outside of Australia, there may be additional costs on these.
Please see the table below for general flat rates
|All orders except where specified||$9.90|
|New Zealand & Oceania||$19|
|United States + Canada||$59|
|Europe and the UK||$59|
International buyers - please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
We use Australia Post to ship all orders.
Orders are processed as quickly as possible, generally within 2 - 3 business days of order placement.
For Australian customers, it will typically take approximately 2 - 5 business days to receive your order. However, orders to west coast and rural destinations can take up to 10 days. We will provide you with a tracking number once your order has been dispatched. We recommend shipping to a a location where someone will be present to sign for your order, such as a work address. If this is not possible please leave instructions during checkout giving authority to leave without a signature. This will be at your own risk.
For international customers, it will typically take 10 business days to receive your order. Where possible, we will provide you with a tracking number once your order has been dispatched. Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
We do not refund if you change your mind about an item. However if you are unhappy with any of your purchases, you may return them within 7 days of receipt in original condition for a full credit, valid for 30 days. Return postage is at your own expense.
Bear in mind some of the items on the Store are vintage, upcycled and recycled and will have the imperfections of vintage pieces, or may vary in colour to what you have seen online.
In addition remember that shopping online can mean variation in colour for things like rugs - as what you see on your computer, tablet or phone screen, may appear differently in real life. And with recycled items such as sari rugs and cushions, the finish will depend on the materials used for each individual item - which is part of their beauty.
If you have a problem with your purchase (other than changing your mind) such as faulty goods, you can return your order for a full refund/exchange (your choice).
Any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph within 7 days at [email protected] the item will be promptly replaced.
We will only accept the return if it is in its original condition and has its original packaging in place and proof of purchase/payment receipt can be presented.
Please include the reason for return and any other information available to assist in processing your return as smoothly as possible. Once we have received your returned goods we will notify you in writing and advise you of your refund entitlement.
Please note, we are unable to credit the original shipping costs unless the item was found to be faulty or was the wrong item sent.
The cost of returning the item to us will be at the expense of the customer unless the item was found to be faulty or was the wrong item sent.
If the item is found to be faulty or wrong we will require evidence by way of a photo of the product emailed to us before a refund or exchange is arranged.
We put all our efforts into checking every item before despatch and we use plenty of packing materials to ensure the safe arrival of your purchased item.
We prefer to use recycled packaging and boxes as far as possible in line with our sustainable approach.
**Recycled Interiors accepts no responsibility for goods lost once they have left our premises. We cannot offer refunds if your item goes missing via Australia Post.